Creating the Perfect Airbnb Welcome Book (Useful Examples)

The Airbnb welcome book is a guide and an essential amenity for a rental property, providing guests with vital information about the property and its location.

The welcome book plays a crucial role in creating a positive impression of your property, which, in turn, encourages guests to return and leave positive reviews and ratings. For inspiration and guidance, we’ve included Airbnb welcome book examples and an Airbnb welcome book template to ensure you include the right elements.

Read on to discover what to put in and include in your guestbook.

What to put in an Airbnb Welcome Book for Guests

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You might be asking, “What to include in an Airbnb welcome book?” When creating an Airbnb welcome book, you should include a guest welcome page, instructions for check-in and check-out, property policies, and other valuable information about your property and its location.

Below, you’ll find the seven key components of the Airbnb guestbook and ideas that you should include in yours to create an excellent welcoming impression and encourage future stays.

A Welcome Page

An Airbnb welcome letter or page is a great way to leave a positive impression on your guests about you and your space. You should use this page to introduce yourself, share information about your rental property, and express gratitude for choosing to stay with you.

When composing your welcome page, make it personal so they recognize you’re offering a unique guest experience distinct from a hotel. Keep it concise, upbeat, and inviting. Additionally, consider including your contact information and the rental property address for safety reasons in case of an emergency.

A welcome letter or note is a way to leave a positive impression on your guests about you and your space.

Airbnb Welcome Book Example

“Dear Guests,

Welcome to [Your Rental Property Name]!

We’re delighted to have you here and hope you have a fantastic stay.

A bit about us: I’m [Your Name], and our goal is to make you feel at home while experiencing the charm of our unique location. We’re here to ensure you have a memorable and comfortable stay.

In this guide, you’ll find helpful information about the property, guidelines, and some local tips to improve your experience. Please don’t hesitate to reach out if you have any questions or need assistance during your stay.

Wishing you a wonderful stay,

[Your Name]

[Contact Info]

Tip: Keep an editable copy of your Airbnb welcome guide. This way, you can easily customize the welcome template to match the preferences of the guests you’re hosting, including their names.

Find out what to include in an Airbnb guest manual.

Important Information About Your Property

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After the welcome page, you can include some brief information and details about your space. This section helps guests learn more about your space, its unique features and aspects, and how to make the most of their stay. Below is some information you should include in this section:

• Guest’s WiFi password
• Access codes (front gate entry method and code, parking space code, smart locks, lockbox, etc.)
• Parking information
• Devices in the living room, bedroom, and other areas
• Emergency information, such as the fire department, nearest police station, and hospital
• Fire extinguisher location
• Property cleaning details

Airbnb Welcome Book Example:

• Guest’s WiFi: Stay connected with our high-speed Wi-Fi. The Wi-Fi password is [Provide Password].
• Access Codes: To enhance your security and convenience, we have provided access codes for various areas:
  • Front Gate Entry Method and Access Code: [Code]
  • Parking Space Code: [Code]
  • Smart Lock Code: [Code]
  • Lockbox Code: [Code]
• Parking Information: If you’re bringing a vehicle, you’ll find designated parking spots in [Specify Location]. Please make sure to park in the designated areas to avoid any inconvenience.
• Devices in the Living Room: Our living room is equipped with modern amenities for your entertainment. You’ll find [List Devices, e.g., Smart TV, Alexa, Netfliex] to enjoy during your stay.
• Emergency Information: In case of an emergency, please contact the following:
  • Fire Department: [Phone Number]
  • Nearest Police Station: [Phone Number]
  • Hospital: [Phone Number]
• Fire Extinguisher: Your safety is important to us. A fire extinguisher is located in the [Specify Location, e.g., kitchen] for your use in case of a fire emergency. Please familiarize yourself with its location.
• Property Cleaning: We take cleanliness seriously. Our cleaning crew ensures your space is spotless before your arrival. If you need any additional cleaning during your stay, please contact us at [Contact Info].

Tip: When creating this section, consider what guests might need to feel welcome and comfortable, and be sure to include any necessary information you believe they may require.

How to Check-in and Check-Out

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If you have a specific protocol for checking in and checking out, make sure to include it in your welcome guide. This section should provide details on how to access and leave your property, including the designated hours. This ensures a smooth check-in and check-out process without any hitches.

If you have set check-in and check-out times, clearly communicate them. Inform guests whether early or late check-ins are permitted and if any additional charges apply.

Additionally, if you have a customizable Airbnb welcome book, you can include the length of their stay as a gentle reminder.

Airbnb Welcome Book Example:

We want to make your arrival and departure as smooth as possible. Please take a moment to review our check-in and check-out details:

• Check-In: You can check in any time after [Specify Check-In Time]. If you plan to arrive earlier, please let us know in advance, and we’ll do our best to accommodate you. Early check-ins are subject to availability.
• Check-Out: Check-out is by [Specify Check-Out Time]. If you require a later check-out, please contact us in advance. Late check-outs may be available for an additional fee.
• Stay Duration: Your stay with us is from [Check-In Date] to [Check-Out Date]. As a gentle reminder, please review your booking dates to ensure they match your intended length of stay.

Discover simple tips to increase your Airbnb bookings and occupancy rates.

Your Property Codes and Policies

Including your property codes and policies in your Airbnb guestbook is crucial to prevent issues. You might have already shared your property policies with guests before their arrival or included them in your Airbnb listing. However, it’s essential to reiterate them in your Airbnb welcome book.

Furthermore, incorporating property codes and policies into your house manual grants guests easy access to this information at any time. Ensure that your rental property codes and policies are straightforward and easy to understand.

When outlining your house rules, it’s best to be concise and clear. Consider these questions:

• Do you have designated quiet hours?
• Is smoking permitted?
• Are pets allowed?
• Can outside guests visit or stay overnight?
• Are events or parties allowed?
• Are there areas that guests are restricted from accessing?

Airbnb Welcome Book Example:

We believe that clear communication is key to a comfortable and enjoyable stay. To ensure a seamless experience, here are some essential property codes and policies:

• Quiet Hours: We observe quiet hours from [Specify Start Time] to [Specify End Time]. Kindly respect these hours to provide a peaceful environment for all guests.
• Smoking Policy: Our property is a non-smoking space. Smoking is not allowed inside the premises. You can find designated smoking areas [Specify Location].
• Pet-Friendly: We welcome well-behaved pets. Please inform us in advance if you plan to bring a pet. Additional cleaning fees may apply.
• Visitor Policy: Guests are welcome to have up to 2 visitors. If your visitors plan to stay overnight, please inform us in advance, and additional charges may apply.
• Events and Parties: We want all our guests to have a comfortable and enjoyable stay. Therefore, we do not permit parties or events on the property.
• Restricted Areas: Some areas of the property are restricted and off-limits to guests. These areas include [Specify Sections].

We appreciate your understanding and cooperation in adhering to these codes and policies. They are designed to ensure a pleasant experience for all guests.

How-to Instructions for Electronics and Appliances

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This section of your Airbnb welcome book is one of the most crucial. It provides detailed instructions on how to operate your electronics and other appliances during your guests’ stay.

Including this section helps prevent issues and questions from guests about using your appliances.

Here are some appliances for which you should provide instructions:

• The thermostat
• How to use the fireplace
• How to operate the Jacuzzi and water heater.
• Instructions for kitchen appliances, such as the oven, microwave, coffee maker, etc.
• Operating the washer and dryer

It’s a good idea to go through your space and check if any appliances require instructions for proper usage.

Airbnb Welcome Book Example:

• Thermostat: To control the temperature, simply adjust the thermostat settings. For cooling, set it to [Specify Temperature], and for heating, set it to [Specify Temperature]. If you have any questions or require assistance, please don’t hesitate to contact us.
• Fireplace: If you’d like to enjoy a cozy fire, here are the steps to operate the fireplace:
  1. Ensure the flue is open.
  2. Place firewood or logs in the fireplace.
  3. Use the provided fire starter or kindling to ignite the fire.
  4. Once the fire is burning, you can adjust the flame size using the controls.
  5. When you’re done, please extinguish the fire and close the flue.
• Jacuzzi and Water Heater: For a relaxing soak in the Jacuzzi or a hot shower, follow these steps to operate the water heater:
  1. Turn on the Jacuzzi or shower.
  2. Adjust the temperature to your preference.
  3. Enjoy!
• Kitchen Appliances: Our kitchen is equipped with various appliances for your convenience. Please find instructions for the oven, microwave, coffee maker, and other appliances in the kitchen manual located in [Specify Location].
• Washing Machine:
  1. Load your laundry into the washing machine.
  2. Add detergent (please use the provided detergent).
  3. Select your preferred cycle (e.g., delicate, normal, or heavy load).
  4. Start the machine.
  5. When the cycle is complete, transfer your clothes to the dryer or hang them to dry.
• Dryer:
  1. Place your wet clothes in the dryer.
  2. Set the desired drying cycle (e.g., low heat, medium heat, or high heat).
  3. Start the dryer.
  4. Remove your dry clothes when the cycle is finished.

Learn How to Boost Your Airbnb Listing. 

Local Transportation Information

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When creating your vacation rental welcome book, make sure to include information about transportation options and schedules. Provide a variety of options so that guests can choose the one that best suits their needs.

Here are some transportation details you should include:

• Nearest bus stops and stations
• Bus numbers and routes
• Directions to and from airports
• Availability of Uber, Lyft or taxis
• Bike rental options

Airbnb Welcome Book Example:

We want to make your stay as convenient as possible. To help you get around, here are some transportation details:

• Nearest Bus Stops and Stations: You’ll find the nearest bus stops and train stations at:
  • [Specify Location]
  • [Specify Location]
• Bus Numbers and Routes: Our area is serviced by various bus routes. The most commonly used routes include:
  • Bus #123: This route takes you to [Destination].
  • Bus #456: This route goes to [Destination].
• Directions to and from Airports: For your convenience, here are directions to and from the nearest airports:
  • [Airport Name]: [Specify Directions]
  • [Airport Name]: [Specify Directions]
• Uber or Lyft: Both Uber and Lyft operate in our area. You can easily request a ride using their apps. If you prefer traditional taxi services, you’ll find taxis available as well.
• Bike Rental Options: Exploring our area on a bike can be a great experience. You can rent bikes from [Specify Bike Rental Shop], located at [Specify Location].

Local Attractions and Things to Do

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Be sure to include places you believe guests should check out during their stay. As a property owner, offering recommendations for places to visit demonstrates your familiarity with the area and your desire for guests to have a great experience.

Additionally, you can use these recommendations to promote the services you provide to guests. If you have any partnerships with local businesses, you can promote these establishments here.

Here are some recommendations you can include in your welcome book for your vacation rental:

• Tourist and sports centers
• Local and international restaurants
• Grocery stores
• Nightlife options (bars, game houses, breweries, clubs, and live music venues)
• Cultural fairs and festivals
• Historical places
• Farmers’ markets

Tip: While suggesting must-see local attractions for guests, ensure you provide a diverse selection of activities and places in your Airbnb guestbook. Don’t limit your recommendations to your partnered places.

Airbnb Welcome Book Example:

We want to ensure you have an amazing time during your stay. Here are some handpicked recommendations for you:

• Tourist and Sports Centers: Explore the local tourist attractions, such as [Specify Tourist Attraction] or [Specify Sports Center]. Don’t miss the chance to [Specify Activity].
• Local and International Restaurants: Savor the flavors of our area by visiting [Restaurant Name], known for their [Specify Cuisine]. If you’re in the mood for international cuisine, try [Restaurant Name] for their [Specify Specialty Dish].
• Grocery Stores: For your convenience, you’ll find [Grocery Store Name] nearby. Stock up on essentials or grab some local goodies to enjoy at the property.
• Nightlife Options: Experience the vibrant nightlife with options like [Bar Name], [Game House Name], or [Brewery Name]. Each offers a unique atmosphere, so take your pick and have a great time.
• Cultural Fairs and Festivals: Check out the local cultural scene by attending [Festival Name] or [Cultural Fair Name]. These events often feature live music, delicious food, and a fantastic atmosphere.
• Historical Places: Immerse yourself in the rich history of our area by visiting notable historical sites. Don’t miss the opportunity to explore [Historical Site Name], where you can step back in time and discover the stories of the past.

Learn how to increase your booking rate here. 

As you can see, creating an informative welcome book for Airbnb guests isn’t too challenging. It simply requires some thought and attention to the info they should know for a smooth and comfortable guest experience. Hopefully, the Airbnb welcome book ideas and examples have provided you with a template that guests will love.

Don’t Forget Your Airbnb Guidebook

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In addition to your Airbnb welcome book, an Airbnb guidebook, including a digital guidebook, provides additional information about your space and the surrounding area. A guidebook allows guests to explore restaurants, grocery stores, tourist centers, entertainment venues, and other must-see local attractions. You can also include exclusive features of your rental property that you want guests to be aware of. The two complement each other, with the welcome book concentrating on the property and the guidebook focusing on the destination.

While you can incorporate your guidebook into your Airbnb listings, it’s a good idea to send it to guests before their check-in. You send a digital guidebook to your guests before they check in. Additionally, be sure to provide a printed copy, which you can put in a binder on the coffee table, for guests to reference during their stay.

Sharing your guidebook with guests upon their arrival offers them convenient access to location details at any time.

Find out how to get more views for your rental on Airbnb

Airbnb Guidebook Ideas: Quick Tips

When creating an Airbnb guidebook for your listing or to provide to your guests upon arrival, keep the following in mind:

Create a brief Guidebook

Keep your guidebook recommendations simple, brief, and easy for guests to quickly browse. When creating the guidebook, aim to help guests understand what to expect from your recommendations.

Make personal recommendations

When making suggestions to your guests, provide strong recommendations based on your personal experiences and knowledge of the area. Guests are more convinced when you endorse places you genuinely love.

Include the Photos of places you recommend

Be sure to include high-quality photos of the places you recommend. This enhances the visual experience and helps guests visualize how these places look. As always, ensure you take quality pictures of your property to attract more guests.

Include Special Features

When offering recommendations, mention the unique aspects of the places. For example, you could note if a specific restaurant offers stunning sunset views, live music, or a cafe with a great atmosphere.

Update your Guidebook regularly

Regularly review and update your guidebook to ensure the information remains current and accurately describes your location. You can periodically add new places you’ve explored in your area to provide guests with diverse options.

Conclusion

Having an Airbnb welcome book and guidebook helps provide guests with a great experience. We’ve outlined important details to include, such as what to put in an Airbnb welcome book, along with Airbnb welcome book examples you can use. This guide has provided you with an Airbnb welcome book template to create an informative guidebook and welcome book for your vacation rental.

If you’re looking for help, I can help you to create a professional Airbnb guidebook for your guests. If your listing needs an upgrade, my Airbnb copywriting services can be solved as well.